If any defects in workmanship or materials appear, The Forest At Your Fingertips offers a limited warranty covering material and manufacturing defects under normal use for the period of one year, commencing from the date of purchase. Every piece found to be defective under this warranty will be at The Forest At Your Fingertips’ discretion either repaired, pending repair feasibility and availability of parts, or replaced, or substituted. In case of substitution, it cannot be guaranteed that the consumer will receive the same design but a piece of comparable value. This warranty shall not apply to any goods which have been, in The Forest At Your Fingertips’ opinion, subject to abuse, modification, attempted repair, negligence, misuse, normal wear and tear or an accident. The warranty and all associated services thereto are sole and exclusive. However indispensable legal rights of the final consumer under applicable national legislation governing the sale of consumer goods are not affected by the guarantee. In no event shall The Forest At Your Fingertips be liable for any other damages occurring from The Forest At Your Fingertips’ goods. To request our warranty service please send the damaged article in its original package to The Forest At Your Fingertips.

In the unlikely event of needing to return a faulty product, please contact us before returning the product.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 46 Standedge Tamworth Staffordshire UK B77 4LB.

To return your product, you should mail your product to: 46 Standedge Tamworth Staffordshire UK B77 4LB.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £10, you should consider using a trackable shipping service or purchasing shipping insurance.